Privacy Policy
Effective Date: 18/11/2025
At Ridgeline Conversions (referred to as "we," "us," or "our"), we are committed to protecting the privacy and security of the personal data we collect. This Privacy Policy explains how we collect, use, and protect your information, including data gathered through our website and on-site activities like CCTV monitoring.
1. Information We Collect
We may collect and process the following types of personal data:
A. Customer Contact & Vehicle Information
This information is collected when you inquire about our services, place an order, or enter into a contract with us.
Identification Data: Name, telephone number, and email address.
Address Data: Billing and delivery addresses.
Vehicle Data: Make, model, registration number.
B. CCTV Surveillance Data
Visual Images: Images or video footage of you while you are on our premises (e.g., workshops, offices, parking areas).
Location/Time: The date and time you entered and left our premises.
2. How We Use Your Information (Purpose and Lawful Basis)
We use the information we collect for the following purposes, based on the corresponding legal grounds:
Purpose of Use
Lawful Basis (e.g., under GDPR)
Providing Services: Processing orders, vehicle servicing, and managing accounts.
Contractual Necessity (to perform a contract with you)
Communication: Responding to inquiries, sending service updates, and relevant reminders.
Legitimate Interest (to manage customer relationships) or Consent
Security & Safety (CCTV): Protecting our premises, property, and staff; crime prevention and detection.
Legitimate Interest (to protect our business assets and safety)
Legal Compliance: Meeting statutory obligations, such as tax and accounting requirements.
Legal Obligation
3. CCTV and On-Site Monitoring
We operate CCTV cameras on our premises for the purposes of security & crime prevention
Retention: CCTV footage is typically stored for a period of [e.g., 30 days] unless required for the investigation of an incident, in which case it may be retained for a longer, necessary period.
Access: Access to CCTV footage is strictly limited to authorized personnel.
4. Sharing Your Information
We do not sell your personal data. We may share your information with the following third parties only when necessary and under strict confidentiality agreements:
Service Providers: Third-party companies that perform services on our behalf (e.g., IT support, cloud hosting, payment processing).
Legal Authorities: When we are legally required to do so, such as in response to a court order or other legal process.
Vehicle Manufacturers/Warranty Providers: As necessary to fulfil warranty claims or service requirements.
5. Data Security
We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include [e.g., secure servers, encryption, access controls].
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Depending on your location and applicable law (e.g., GDPR), you may have the following rights regarding your personal data:
Right of Access: To request a copy of the data we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete data.
Right to Erasure ('Right to be Forgotten'): To request that we delete your personal data.
Right to Restrict Processing: To limit the way we use your data.
Right to Data Portability: To receive your personal data in a usable electronic format.
Right to Object: To object to our processing of your personal data based on legitimate interests.
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ridgeline Conversions
Address: 21 Sycamore Gardens, Leyland, PR25 3DF
Email: info@ridgelineconversions.co.uk
Phone: 07907412025